Packing & Loading FAQ

Packing detailes:

Step 1. Wrap the window corner with hard and thick corrugated board, tightened with protection film .
Step 2. Put on iron steel pallets which can load 2.0 T goods and with about 10-15 units of doors & windows
Step 3. All goods be fixed by steel bar with screws one by one to the iron pallets, insure the unshakable the whole pallet. Wrap the whole pallet with protection film to avoid water and dust.
Step 4. Use folk lift to load the goods into the container, insert pallet space with air bags to ensure the 100% safe transportation. Container loading process with careful inspection.

Q:What is your main product?

A:We can supply the window system (including profile, hardware, accessories, glass) as well as the finished products ready for installation.
Q:How can I know your price?

A:The price is based on buyer's specific requirement, so please provide below information to help us quote exact price to you.

1) Shop drawing / window schedule to show the window dimensions, quantity and type; 

2) Frame color; 

3) Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).
Q:What is the standard size of your windows and doors?
A:Our product is CUSTOMER MADE. We always manufacture windows and doors according to buyer's dimensions.
Q:What is your delivery time?
A: 38 days after deposit and drawing confirmed
Q:What is your standard color for aluminum frames?
A:Powder coating (Frost black and Sliver grey)
Q:What is your payment terms?
A:Normally, 30% - 50% of total amount by T/T as deposit and balance before delivery. Irrevocable L/C at sight is also acceptable.
Q:Will we need to install the glass (onsite glazed) or do your windows come with the glass installed?
A:We will install glass at factory based on windows/doors dimension to make sure they can be safe during transportation and if easy for our buyer to install the whole windows/doors. Onsite glazed are recommended for big sized products.
Q:What is your warranty ? What do we do in case of problems?
A:10 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.
Q:What kind of service will you provide?
A:We are able to provide the engineering as well as supervising service to guide installation our windows and doors.
Q:Are your products Certificated?Title goes here.
A:Yes, our products meet Australian standard for now and also we will make our product tested and certificated if you required
Q:Is there price difference between powder coating and anodizing ?
A: No
Q:What is spectrally selective glazing?
A:Coated or tinted glazing with optical properties that is transparent to some wavelengths of energy and reflective to others. Typical spectrally selective coatings are transparent to visible light and reflect short-wave and long-wave infrared radiation.